6102 Merriam Dr. Merriam, KS 66203 913-601-8727

Customer Testimonials for Personalized Auto LLC

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Michael Cox - 2011 Toyota Camry

Michael Cox

Local Guide·40 reviews

2 months ago

From the moment I stepped on the lot, I knew I had found the right place to find a new vehicle. Both James and Dula were excellent and made the whole experience very comfortable. They both went above and beyond. If you're looking for a new vehicle, check these folks out. Please.

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Preston Conway - 2008 TOYOTA RAV4 Ltd

Preston Conway

5 reviews

2 months ago

I like to give a big thanks to Dula and James at PerAutoKc.com They helped me get into the car I wanted with a quick and easy process. These guys are very professional, honest, and easygoing. If you're looking for a vehicle and not sure where to go, I highly recommend Personalized Auto KC! I also like to say thanks to James for working with me on getting the little issues fixed at no cost on my vehicle. Only minor things, nothing serious but he was more than happy to assist me and set me up with an appointment and make things right.

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Leslie Rodriguez - 2013 TOYOTA CAMRY

1 review

3 months ago

Great cars and amazing service. The staff is very friendly and helps you find the perfect car for you.

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Angela Rayford - 2015 Jeep Grand Cherokee

3 reviews

3 months ago

Personalized Auto is where you will find great people who will go over and beyond to get you in a vehicle you are comfortable with, they are honest, and perfect, and will take their time to explain what you want to know without rushing you just to make a sale. I've been to several Dealers and this one is clean, the hospitality is great and the vehicles looked nice and had great prices. James Byrd and Leon & crew deserve more than 5 stars and I will tell the world" if you shopping for a vehicle make them your first stop". Thanks, Personalized Auto??I'll be back!!

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Hanna Harris - 2016 NISSAN SENTRA

2 reviews

3 months ago

Fantastic Dealer- they were the only Dealer that took the time with me to get me into a car. Friendly, very knowledgeable, and competent. Thank you for your help.

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Tim Frias - 2010 Ford Escape

6 reviews

3 months ago

We were looking for a reliable vehicle for our daughter to travel to college out of state. Found Personalized Auto through CarGurus, and found a 2010 Escape under 100,000 miles. James and his staff made purchasing the vehicle outright as simple as possible. It was an honor doing business with a local company that is honest and will go out of its way to make sure you're satisfied.

If you're looking for a quality vehicle, I highly recommend Personalized Auto!

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Nick Norman - 2015 Nissan Altima

3 reviews

4 months ago

Our experience at Personalized Auto was wonderful! Leon was professional and courteous throughout the buying process. He was able to negotiate terms with lenders to fit our financial situation and we are grateful!

James was professional and hospitable from the first phone call until we drove off the lot. They are transparent about pricing and will get you in a vehicle that suits your needs. I highly recommend Personalized Auto!

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Paul - Lively Infinity FX35

I’ve had a lot of experience purchasing cars through the years. As you’d expect many used car dealers are at best, disreputable. James Byrd, The owner of Personalized Auto is a good man. The first thing you notice after talking with him is his willingness to show respect. Second thing you noticed is his willingness to work with you on what you want. James found me an amazing Infiniti at a quite reasonable price. Unlike other experiences with car buying, My time spent with Personalized Auto was actually enjoyable. If there were minor defects in the car James worked to help me get those things straightened out. Truly when I’m ready to buy more cars, I’ll start with Mr. Byrd.


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Tiffany - Giarrantano Volkswagen Passat

If you want someone to be honest, straightforward, and show integrity behind running a business then you will not be disappointed doing business with James. There are not that many dealers out there that I trust and I knew without a doubt after a few minutes of speaking with him he was a trustworthy guy. I will forever support family-owned businesses or any business at that, that gives that type of customer service and value to their clients personal needs.


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Personalized Auto LLC - 2000 Quality Vehicle

At Personalized Auto LLC we are proud of the quality used cars we sell and our dedication to serve the needs of our customers. This is reflected in the amount of repeat business we receive. Whether this is your first purchase with us or one of many that you’ve had, you can count on our dedicated sales staff to make it the best buying experience possible.

Page: 1 of 2 (11 reviews)

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Riche

06/28/2023
5.00

extremely helpful, fast, and experienced. I would absolutely buy from them again.

Jes S.

06/27/2023
4.00

Formerly Macek's Auto, this is around the corner from me, and convenience is key. The office is awkwardly shaped and it's a less than optimal space if you need to stay while your car is worked on. They don't advertise offering rides, but heard someone request one. I've not gotten any major service done here but got oil changes done here regularly. Unfortunately, they failed to put the engine splash shield back on correctly, so the following day, when I went to drive my car, it fell off and got roughed up. Called to let them know I needed it resolved and they got me in but I had to wait a lot longer than I thought considering that this had been their error. They have fair prices and they are nice folks. Just wish I hadn't had to go back in for something so unnecessary.

Whitney F.

06/28/2022
5.00

I don't even know where to start, these guys are SO AMAZING! They deserve a 10 for sure! I was traveling across country and really needed some help. They got me in immediately! Even though they were obviously busy they made sure I got the assistance I desperately needed. The technician was super friendly, and extremely knowledgeable. They answered all of my annoying questions and walked me through the entire troubleshooting process. Turns out what I needed was going to take a few days for parts. A few days I didn't have for my travels. They went out of their way to work with local suppliers and businesses to try to find something for me that day. Even though I opted to have my car shipped to meet some hard deadlines, they STILL continued to help me! They finished diagnosing my problem and provided me with contacts to help me get it settled as soon as I reach my destination. They also provided me with personal transportation for two days while I made my arrangements AND allowed me to store my car at their shop until I was ready to go. They have multiple locations and generally offer free Ubers to their customers. This is a new location and the service is not yet set up, so they personally drive me around! They are amazing!!

Jamal

06/26/2021
5.00

Quick and easy. Had no problems at all and the car came with low miles.

Mike

05/17/2021
5.00

I perceive this to be a truly trustworthy dealership.

Jeff

01/23/2021
5.00

James is a very nice, straightforward guy. I did not buy the car I looked at, but wouldn't hesitate buying here in the future.

Bryan C.

10/20/2020
5.00

I can't speak highly enough of my experience with Macek's. Took my 1966 Mustang to them when nobody else would work on it and Tim was able to diagnose the issue on the first day and fix it well above and beyond my expectations. This is after two shops just gave up on it! Thank you so much for getting our Mustang back on the road! If I were to sum my experience up, they are knowledgeable, honest, fair, and extremely thorough. You will absolutely leave with your vehicle in better shape than you expected.

Jake V.

05/28/2020
5.00

5 star service and 100% dependability. Been taking cars here ever since I was a kid and recommend them highly to friends and family. Thank you for all your years of trusteed service.

Richard R.

08/18/2017
5.00

Maceks is the best auto repair place I have ever found. I am so grateful to have them. I never worry about keeping my old, high mileage car because I know they can fix anything and do it cheaply and right. I have been to Macek's dozens of times in the past 13 years and have not once had a bad experience with them. I have a 2003 Hyundai sante fe with over 250,000 miles on it and I would not have it today if it wasn't for them. My Hyundai was a lemon when I got it. It needed a lot of repairs the 1st year I had it. I was quoted over $5000 every place I went. (it was the throttle and computer among other things) Macek's repaired everything for less than $2000. To give you another example of how great they are. In 2004 when I first started taking my car to Macek's, My husband had a gas leak in his car. You could smell the gas coming from the engine somewhere. He had not been to Macek's before and he took his car somewhere else. The other place quoted him $1500 to fix the fuel line and to replace some parts. I convinced him to go to Macek's and the cost was $84 to replace a washer! That was all that was needed. Every person I have ever referred to them can tell you the same kind of stories as these. This is something you can really see for yourself. Take your car somewhere and get a quote. Then see what Macek's has to say. *** the only draw back is they are super busy. You will have to leave your car with them for 2 or 3 days. They are really, really good and their parking lot is always packed. *** They also do a lot of work on older, classic cars and muscle cars. I always see a wide variety of old cars from the 50's, 60's and 70's when I go. I take this as a good sign. You would not take your 1964 Pontiac GTO. or 1971 Plymouth Hemi'Cuda just anywhere, but I have seen them both at Macek's

Alisha V.

09/22/2015
5.00

My family has done business with Maceks for two decades or more and they have a huge core of return customers because they are honest, direct, and stand by their work. They are an example of how family businesses can often be superior to larger dealerships or chain shops. There are always cars parked outside, waiting to be worked on... Not because they're slow but because they're in demand. At Maceks they remember your name, your family's fleet of cars, and they really listen to customers. :)

Page: 1 of 2 (11 reviews)

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